Privacy Policy

01Who We Are

Al-Badr Travels is a travel service based in Amsterdam, Netherlands. Our website is albadrtravels.nl. For questions about personal information, contact info@albadrtravels.nl.

This policy describes how personal information may be handled when you visit our website or enquire about our services.

02Information We Collect

Depending on how you interact with us, we may collect:

• Contact details such as your name, email address, telephone number and country of residence.
• Enquiry details, preferred destinations, travel dates and package preferences.
• Booking and traveller details, such as names and passport or visa information, only where required to arrange a requested service.
• Payment and transaction records relevant to a booking, where applicable.
• Technical data such as device, browser and website usage information, where our website tools collect it.

03How We Use Your Information

We use relevant information to respond to enquiries, prepare quotations, coordinate travel arrangements, assist with visas and bookings, provide customer support, manage payments and records, and comply with applicable legal requirements.

We may also use limited technical information to maintain website security and understand site performance, subject to applicable consent requirements.

04Legal Bases Under GDPR

Where the EU General Data Protection Regulation (GDPR) applies, our legal basis depends on the activity. This may include steps requested before entering a contract, performance of a contract, compliance with legal obligations, legitimate interests that do not override your rights, or your consent where required.

We do not rely on one legal basis for every processing activity.

05Contact Forms and FormSubmit

Our contact form may use FormSubmit, a third-party form delivery service, to forward messages to our email inbox. When you submit the form, the details you enter may be processed by that provider to deliver your enquiry.

Please review the provider's current privacy information before using the form. If you prefer, you can email us directly at info@albadrtravels.nl.

06Sharing and International Transfers

When needed to provide a service, information may be shared with relevant airlines, hotels, ground transport providers, visa-processing partners, government authorities, payment providers or technical service providers. Some recipients may operate outside the European Economic Area, including in destinations relevant to your journey.

Where GDPR applies, any international transfer must have an appropriate legal basis and safeguards where required.

07Cookies and Website Tools

Our website may use essential cookies or other technologies needed for normal operation. Analytics, advertising or other non-essential cookies, if enabled, may require consent before use under applicable rules.

08How Long We Keep Information

We keep personal information only for as long as necessary for the purpose collected, including handling enquiries, fulfilling bookings, resolving disputes and meeting recordkeeping obligations. Retention periods depend on the category of data and applicable law.

09Your Privacy Rights

Subject to applicable law, you may have rights to access, correct, erase or restrict your personal information, object to certain processing, receive portable data, and withdraw consent where processing depends on consent.

To exercise a right, email info@albadrtravels.nl. You may also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

10Security and Children

We take reasonable steps to protect personal information, but no online system can guarantee absolute security. Information relating to children should be supplied by a parent or legal guardian where appropriate for travel arrangements.

11Policy Updates

We may revise this policy when our services, website tools or legal obligations change. The current version will be published on this page.